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Welcome to Stansfield College
We will get our first opportunity to meet most of you during the induction week. Our Faculty has a very long history having commenced in 1993 and that has produced many distinguished graduates. Our graduates are recognised world wide, and we were delighted to inform you that we have 55 First Class Honours students. Our fellow students have enjoyed their journey of learning with us and they are now our proud graduates. All our students are required to be familiar with our policies and in order to ensure you have full details of our student policies, please down load them from our on line portal at www.studywiz.com. However, we have enlisted here some of the urgent policies that you may have overlooked and requires your attention.
REFUND POLICY
Refund under “Cooling Off” Period
All students are entitled to a full refund of course fees during the 7 day “cooling off” period. The registration fee however is not refundable.
Other Refund
The college refund policy is as follows:
| S/ No: |
|
Types of Refund |
|
% of the Tuition Fees |
| 1: |
|
If course cancelled by the College prior to commencement of class |
|
100% of the Tuition Fee |
| 2 |
|
If course cancelled by the College after commencement of class |
|
100% of the Tuition Fee |
| 3 |
|
If withdrawal notification is received after the 7 day “cooling off” period |
|
No refund |
| 4 |
|
If written withdrawal notification is received more that 30 days before course commencement. |
|
50% of the Tuition Fee* |
| 5 |
|
If written withdrawal notification received more than 14 days before course commencement |
|
20% of the Tuition Fee* |
| 6 |
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If written withdrawal notification received less than 14 days before course commencement |
|
No refund |
| 7 |
|
If written withdrawal notification is received after course commencement. |
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No refund |
| 8 |
|
If a student is suspended or expelled due to misconduct. |
|
No refund |
Notice of withdrawal must be given in writing and will be based on the date the written notice is received by the College. Verbal and e-mail requests will not be considered. Electronic mail shall not be considered as valid notice.
* Refund under Instalment Plan
Students under the special instalment plans have to ensure that they have paid at least 50% of course fees under Event 4 above or 20% of course fees under Event 5 above upon withdrawing.
GRIEVANCE POLICY
At Stansfield College we believe that feedback is an important part of our efforts to continually improve our products, delivery, administration and service quality.
The following feedback/grievance channels available is the Student Request form.
Where a student makes a formal written complaint this will be:
- Entered into the grievance register and acknowledged
- Will be handled in a professional manner and will be resolved within 21 days
- If a student believes that their feedback is not being properly addressed they should immediately contact feedback@stansfield.edu.sg with the details of their case
PRIVACY POLICY
This statement sets out Stansfield College’s policies relating to your personal information.
Stansfield College is committed to ensure the privacy and security of personal information by introducing appropriate practices and procedures.
All personal information collected will be used mainly for evaluating your application, for internal business and administrative purposes which includes billing, program and service offerings, updating your records, notifying of upcoming events and customer service.
Stansfield College will restrict access to personal information to authorised Stansfield College personnel and/or partner Universities and/or Colleges and external agencies on a need to know basis according to what Stansfield College Registrar’s Office determines to be official and educational interest. Personal Information means personally identifiable student information received from the student or arising in the course of the student’s time in Stansfield College.
Stansfield College will disclose personal information to external parties in the following cases –
- Ministry of Education requests of information;
- Data sharing with Government agencies or statutory bodies or non-government agencies authorized to carry out specific Government services, in order to provide more effective and efficient services to a student;
- When it is customary to release or publish information by Universities or Colleges or other educational Institutions, including but not limited to prizes, medals, scholarships, classes of honours and other marks of distinction, and student or graduation status;
Besides official and educational interest, Stansfield College will grant access of personal information only after seeking the consent of the student for such disclosure. A student may provide such consent at the time of admission to Stansfield College.
Stansfield College will retain a student’s personal information only as necessary for the effective delivery of services to the student.
This Policy is subject to revision at the discretion of Stansfield College from time to time and is subject to any applicable law mandating or otherwise requiring disclosure.
TRANSFER AND WITHDRAWAL POLICY
Stansfield College allow transfers in accordance with immigration’s regulations. Stansfield College endorse all transfer requests provided the student has no outstanding dues.
- Notice of withdrawal must be given in writing and will be based on the date in which the written notice is received by the Registrar’s Office.
- Verbal requests will not considered. The percentage of fees refundable is based on the total tuition fee payable
Before endorsing a transfer requests, Stansfield College will investigate the reasons for such a request and would like to know if Stansfield College can correct ourselves in any way to ‘recover’ the student by implementing certain corrective action.
If the request is appropriate and Stansfield College agree that the move is in the best interest of the students Stansfield College will endorse it. If however Stansfield College believe that such a move is not in the students best interests Stansfield College will seek to council the student as to the appropriateness of their decision and this is handled by a senior management staff.
The Private Education Act which was legislated on 19 December 2009, requires all Private Education Institutions to undergo a process of re registration and a new quality audit bench mark.
Stansfield College has taken pro active measures to comply with new regulations and enhance its current services for all students.
We have in place for now the following pre requites required of any private Education Institutions in Singapore:
MEDICAL INSURANCE
Stansfield College has entered into an agreement with HSBC to provide the required medical insurance coverage for any students enrolled with us. Kindly download the information for the details of the medical insurance here.
FEE PROTECTION SCHEME
The new Act also requires all Private Education Institutions to provide a fee protection scheme for all enrolled students vide an ESCROW agreement or Insurance Protection Scheme. Stansfield College has entered into another agreement with HSBC Insurance to provide a comprehensive coverage for all course fees paid by the students.
Details of the Fee Protection Scheme are listed here.
STUDENT CONTRACT
To ensure our students are protected all students are required to sign a student contract. Stansfield College has adopted the standard student contract. The contract is available in few languages and the details can be verified from www.cpe.gov.sg.
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