Registrar's Declaration

Stansfield College is the graduate programme arm of The Stansfield Group Pte Ltd. As part of Stansfield College we joined the Consumer Association of Singapore’s student protection scheme, opting for the Student Tuition Fee Insurance.

The following sections contain details of Stansfield College's:

  • Student protection scheme
  • CASE Standard student contract
  • Grievance Policy
  • Privacy Policy

In compliance with the CASE guidelines, please take note of the following:

  • Stansfield’s student – lecturer ratio’s are:
  • Degree courses 1 to 20 average.
  • Stansfield’s total capacity is in excess of 600 students
  • 19 classrooms, ranging from 20 to a lecturer theatre that can hold up to 130 students
  • A computer lab which consist of 33 nodes
  • Total number of full-time lecturers 10, and 2 part-time
  • For details of the fees payable students should refer to the individual courses
Registrar
Stansfield College

Student Protection Scheme

In December of 2004 Stansfield College introduced the Consumer Association of Singapore-endorsed Student Protection Scheme (SPS) and as opted for the Student Tuition Fees ESCROW scheme. With this scheme student’s paid fees are protected. The Master ESCROW Agreement is at present applicable to all International students, local students may opt to protect their tuition fees under SPS.

Standard Student Contract

Stansfield College requires that all International students and/or their legal guardian must sign the CASE standard student contract.

  • Sample standard student contract

Students can access copies of the contract from the CASE website, including contracts translated into Chinese, Vietnamese and Bahasa Indonesia at http://www.case.org.sg/casetrust5.htm

Grievance Policy

At Stansfield College we believe that feedback is an important part of our efforts to continually improve our products, delivery, administration and service quality.

The following feedback/grievance channels available is the Student Request form.

Where a student makes a formal written complaint this will be:

  1. Entered into the grievance register and acknowledged
  2. Will be handled in a professional manner and will be resolved within 21 days
  3. If a student believes that their feedback is not being properly addressed they should immediately contact feedback@stansfield.edu.sg with the details of their case
  4. If after Stansfield College has replied and the student is still dissatisfied with the outcome they can consider one of the following channels; apply to The Consumer Association of Singapore [CASE] for mediation – www.case.org.sg/medi2.htm

Privacy Policy

This statement sets out Stansfield College’s policies relating to your personal information.

Stansfield College is committed to ensure the privacy and security of personal information by introducing appropriate practices and procedures in each of its campuses.
All personal information collected will be used mainly for evaluating your application, for internal business and administrative purposes which includes billing, program and service offerings, updating your records, notifying of upcoming events and customer service.
Stansfield College will restrict access to personal information to authorised Stansfield College personnel and/or partner Universities and/or Colleges and external agencies on a need to know basis according to what Stansfield College Registrar’s Office determines to be official and educational interest. Personal Information means personally identifiable student information received from the student or arising in the course of the student’s time in Stansfield College.
Stansfield College will disclose personal information to external parties in the following cases –

  1. Ministry of Education requests of information;
  2. Data sharing with Government agencies or statutory bodies or non-government agencies authorized to carry out specific Government services, in order to provide more effective and efficient services to a student;
  3. When it is customary to release or publish information by Universities or Colleges or other educational Institutions, including but not limited to prizes, medals, scholarships, classes of honours and other marks of distinction, and student or graduation status;
Besides official and educational interest, Stansfield College will grant access of personal information only after seeking the consent of the student for such disclosure. A student may provide such consent at the time of admission to Stansfield College.

Stansfield College will retain a student’s personal information only as necessary for the effective delivery of services to the student.

This Policy is subject to revision at the discretion of Stansfield College from time to time and is subject to any applicable law mandating or otherwise requiring disclosure.

Transfer Policy

Stansfield College allow transfers in accordance with immigration’s regulations. Stansfield College endorse all transfer requests provided the student has no outstanding dues.

Before endorsing a transfer requests, Stansfield College will investigate the reasons for such a request and would like to know if Stansfield College can correct ourselves in any way to ‘recover’ the student by implementing certain corrective action.

If the request is appropriate and Stansfield College agree that the move is in the best interest of the students Stansfield College will endorse it. If however Stansfield College believe that such a move is not in the students best interests Stansfield College will seek to council the student as to the appropriateness of their decision and this is handled by a senior management staff.